Terms of service
Last updated on: 23.04.2025
Company reg number: 15202578
Registered office address: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
These Terms of service (“Terms”) govern the sale and provision of services offered by the Company (“We,” “Us,” or “Our”) through the Website. By purchasing a service from the Website, You agree to be bound by these Terms. If You do not agree, You should not proceed with any purchases.
1. Definitions
1.1 “Company” refers to Cultural Сhronicles Ltd, operating under UK law.
1.2 “User” or “You” refers to any individual or entity purchasing or using services from the Website.
1.3 “Website” refers to https://ccexplr.com/.
1.4 “Service” refers to guided tours and related experiences available for booking on the Website.
1.5 “Order” refers to a confirmed booking of a Service made through the Website.
2. Scope of services
2.1 The Company is the sole provider of all Services listed on the Website. By booking a tour, You enter into a direct agreement with the Company for the provision of the selected Service.
2.2 All tours and experiences are operated by the Company, which is responsible for their organization, execution, and quality.
2.3 Some Services may have specific participation requirements, safety guidelines, or attendance rules. These will be clearly stated in the tour description and must be followed by all Users.
2.4 The Company reserves the right to update, modify, or cancel a Service if necessary due to operational reasons, unforeseen circumstances, or safety concerns. In such cases, alternative solutions or refunds will be offered as applicable.
3. Booking process and payments
3.1 To book a Service, You must:
3.1.1 Select the desired tour, date, and any additional options.
3.1.2 Provide accurate and complete information required for the booking.
3.1.3 Complete payment in full using an available payment method.
3.1.4 By booking a Service, You confirm that You are at least 18 years old or are booking under the supervision of a legal guardian.
3.2 Booking Confirmation:
3.2.1 All bookings are subject to availability. A booking is only confirmed upon receipt of a booking confirmation email sent to the email address provided during booking.
3.2.2 The confirmation email will include details of the booked Service, including tour date, selected options, and digital tickets or further instructions, where applicable.
3.2.3 If You or any member of your party has mobility, medical, or accessibility requirements, You must inform the Company prior to booking. We will make reasonable accommodations where possible.
3.3 Post-Payment Process:
3.3.1 Upon successful payment, a designated manager will contact You via email to verify booking details, provide additional information, or address any inquiries, if necessary.
3.3.2 You are responsible for ensuring all required booking information is accurate and for checking Your email (including spam/junk folders) for confirmation and further correspondence.
3.3.3 If no confirmation email is received within 24 hours of payment, You must contact Us promptly to verify the booking status.
3.4 Payment Terms:
3.4.1 Full payment is required at the time of booking.
3.4.2 Prices for Services are listed in GBP and may be converted to other currencies depending on Your location. Exchange rates may vary. You are responsible for any bank fees, currency conversion fees, or other charges related to Your payment
4. Cancellations and refunds
4.1 Cancellation requests must be submitted no later than 24 hours before the tour start time. All valid cancellations will result in a full refund.
4.2 Refunds will be processed to the same card used for the transaction.
4.3 It is Your responsibility to ensure that the payment method used remains valid. The Company is not responsible if a refund cannot be processed due to an expired or invalid payment method.
4.4 If a Service is not provided due to the Company’s fault (e.g., cancellation without a suitable alternative, failure to deliver the tour as described, or operational errors), You will be offered a full refund or an alternative date.
4.5 Late arrivals or no-shows are non-refundable. It is the User’s responsibility to arrive at the meeting point on time. Exceptions may be made at the company’s discretion.
5. User responsibilities
5.1 You must provide accurate and complete information when booking a Service. The Company is not responsible for issues arising from incorrect details.
5.2 If You realize that incorrect information has been provided, You should contact customer support as soon as possible. The Company will make reasonable efforts to locate Your booking and update the information, but changes are not guaranteed.
5.3 Commercial resale of tickets is not permitted. Tickets purchased are for personal use only.
6. Liability and disclaimers
6.1 The Company provides and operates all Services listed on the Website. By booking a tour, You enter into an agreement directly with the Company for the provision of the selected Service.
6.2 The Company is responsible for delivering the Service as described at the time of booking, ensuring that all details, itineraries, and inclusions match the information provided on the Website.
6.3 The Company is not liable for personal injury, loss, or damage occurring during the tour unless caused by its direct negligence.
6.4 While the Company strives to provide accurate and up-to-date information, unexpected circumstances such as weather conditions, operational constraints, or unforeseen changes may affect certain aspects of the Service. In such cases, reasonable alternatives will be provided where possible.
6.5 The Website and its content are provided “as is” without warranties of any kind regarding availability, accuracy, or reliability.
6.6 We process personal data in accordance with our Privacy Policy and the UK GDPR. By booking a Service, You consent to the collection and use of your personal data for booking and communication purposes.
7. Service modifications and force majeure
7.1 The Company reserves the right to modify or cancel Services due to unforeseen circumstances, including but not limited to:
7.1.1 Extreme weather conditions.
7.1.2 Political or public safety concerns.
7.1.3 Unavailability due to emergencies.
7.2 In such cases, You will be notified as soon as possible and offered a full refund or an alternative booking date.
8. Disputes and complaints
8.1 If You have a complaint about a Service, You must report it immediately during the tour to allow Us an opportunity to resolve the issue.
8.2 If the issue is not resolved, You may contact the Company within 14 days of the Service date with details of the complaint.
9. Governing law and jurisdiction
9.1 These Terms are governed by and construed in accordance with the laws of England, with jurisdiction in London.
9.2 Any disputes arising under these Terms shall be resolved in the courts of London, England.
10. Contact information
For any questions regarding these Terms or Your booking, please contact Us at:
Email: info@ccexplr.com
